Casino&Friends Privacy Policy

At Casino&Friends, we are committed to protecting your personal data and respecting your privacy at all times. This policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, or use our services. Casino&Friends is operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, and licensed by the Gambling Commission of Great Britain under account number 39326. By using our services, you agree to the practices described in this Casino&Friends Privacy Policy.

Information We Collect

When you register with Casino&Friends, use our casino&friends login, or interact with our platform, we collect various categories of personal data necessary to provide our services and comply with our regulatory obligations.

• We collect identification details such as your name, date of birth, address and contact information when you register
• We gather financial information, including payment card details or e-wallet data, whenever you make a deposit or request a withdrawal
• We track your gaming activity, including games played, wagers placed, and bonus usage, to manage your account responsibly
• We record technical data such as your IP address, device type, browser information and location when you access our casino&friends app or website
• We store communication records from your interactions with our customer support team

How We Use Your Information

We use the information we collect for several important purposes related to operating Casino&Friends safely and legally.

• We verify your identity and age to ensure compliance with UK gambling regulations
• We process your casino&friends deposit and casino&friends withdrawal requests securely and efficiently
• We personalise your experience, including tailored casino&friends bonus offers, Daily Picks and VIP Lounge rewards
• We communicate important updates, including changes to your account, promotions, or a casino&friends promo code you may be eligible for
• We monitor account activity to detect fraud, money laundering, and irregular play patterns
• We use your data to improve our casino&friends slots selection, live casino offering, and overall platform performance

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our casino&friends casino app to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies also help us ensure that our casino&friends login process functions smoothly across desktop, mobile, iOS and Android platforms. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to operate Casino&Friends effectively.

• We share data with payment processors, including Skill On Net Limited, to process your deposits and withdrawals
• We work with game providers such as NetEnt, Play'n GO, Evolution and others to deliver our slots, casino&friends live casino games, and table games
• We disclose information to regulatory bodies, including the Gambling Commission of Great Britain, when legally required
• We may share data with fraud prevention and anti-money laundering services to protect our platform and players
• We engage marketing and analytics providers to understand how players discover our casino&friends review pages and promotional content

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our systems use encryption technology to safeguard sensitive data, including information submitted during registration or when you casino&friends register for an account. While we strive to protect your data at every stage, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, tax and accounting requirements. Where you close your account, we may continue to hold certain records for a period required by UK gambling regulations before secure deletion.

Your Rights

Under applicable data protection laws, you have several rights regarding your personal information held by Casino&Friends.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You may request a copy of your data in a portable format
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our data protection team at dpo@casinoandfriends.co.uk, and we will respond within the timeframes required by law.

Bonuses, Promotions and Data Processing

When you claim a casino&friends bonus, casino&friends no deposit bonus, or use a casino&friends bonus code, we process related account and transaction data to verify eligibility and apply wagering requirements correctly. This includes reviewing deposit history, monitoring free spins usage, and assessing account activity as part of our automatic eligibility review conducted after registration. We retain records of bonus activity, including casino&friends free spins allocations and VIP Lounge point calculations, to ensure fair play and compliance with our terms.

International Data Transfers

As Casino&Friends operates internationally through Skill on Net Ltd and associated payment processing entities, your data may be transferred outside the United Kingdom or European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with applicable data protection legislation, to protect your personal information.

Children's Privacy

Our services are strictly restricted to individuals who meet the legal gambling age in Great Britain. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Casino&Friends Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team via LiveChat, email at support@casinoandfriends.com, or contact our data protection officer directly at dpo@casinoandfriends.co.uk. We are here to address your concerns and ensure your experience with Casino&Friends remains safe, transparent and secure.