Responsible Gaming at Casino&Friends

At Casino&Friends Casino, we believe that gaming should always remain a form of entertainment. We are committed to promoting responsible gaming and providing our players with the tools, information and support they need to keep their play safe, controlled and enjoyable. This page explains the measures we have put in place, the resources available to you, and how we can help if you feel your gambling is becoming a concern.

Our Commitment to Safer Gambling

We hold a licence from the Gambling Commission of Great Britain, and we take our regulatory obligations towards player protection extremely seriously. As part of our Casino&Friends casino operations, we have built responsible gaming principles into every stage of the player journey - from the moment you register, through every casino&friends login, right up to the moment you request a casino&friends withdrawal. We continuously review our internal policies to ensure they reflect best practice in safer gambling.

We want every visit to our platform, whether through the desktop site, our mobile browser experience, or the Casino&Friends app, to be a positive one. If you ever feel that gambling is no longer fun, we encourage you to use the tools described below or to reach out to our support team directly.

Age Verification and Eligibility

We only accept players who are at least 18 years old and legally resident in Great Britain. When you register a new account with us, we carry out identity and age verification checks in line with our licensing requirements. We reserve the right to request additional documentation at any stage, including before we process any casino&friends withdrawal, and we will suspend any account where we cannot confirm that the player meets our eligibility criteria.

We strongly advise parents and guardians to use device-level parental control software to prevent minors from accessing gambling websites, including on any device where the Casino&Friends casino app may be installed.

Tools to Help You Stay in Control

We provide a range of account controls that allow you to manage your gaming activity on your own terms. These tools are available to every registered player and can typically be adjusted from your account settings after you complete your Casino&Friends Casino login.

We allow you to set daily, weekly or monthly deposit limits to control how much money you add to your account.
We offer loss limits, allowing you to cap the amount you are prepared to lose over a chosen period.
We provide session reminders that notify you of how long you have been playing.
We support time-out periods, during which your account is temporarily suspended from a few hours up to several weeks.
We offer self-exclusion for longer breaks, ranging from six months up to five years, in line with regulatory requirements.
We can apply a reality check pop-up so you always know how much time and money you have spent during a session.

Any limit we apply on your account is enforced immediately once you confirm the change, while requests to increase a limit or shorten a self-exclusion period are subject to a cooling-off period before we action them. This ensures our controls remain a genuine safeguard rather than something that can be reversed impulsively.

Self-Exclusion and GAMSTOP

If you decide that you no longer wish to gamble with us, we can place a full self-exclusion on your Casino&Friends account. During this period, we will close your account, remove you from all marketing communications, and prevent you from opening a new account with us. We also participate in GAMSTOP, the national self-exclusion scheme for Great Britain, which allows you to restrict your access to all gambling websites and apps licensed in Great Britain, not just our own. We encourage every player who is concerned about their gambling to register with GAMSTOP in addition to any exclusion arranged directly with us.

Recognising the Signs of Problem Gambling

We want you to be able to recognise early warning signs that your gambling may be becoming a problem. You may want to review your play, and consider using our tools or seeking external support, if you notice that you:

Spend more money or time gambling than you originally planned.
Chase losses by depositing again or claiming another casino&friends bonus to try to recover money already lost.
Neglect work, relationships or other responsibilities because of gambling.
Borrow money, sell possessions or use funds intended for essential expenses to keep playing.
Feel anxious, irritable or unable to relax when you are not gambling.
Hide your gambling activity or the amount you spend from family and friends.

If any of these apply to you, we strongly recommend that you pause your account and speak to one of the specialist support organisations listed below.

External Support Organisations

We work alongside independent, specialist organisations that provide free, confidential advice and support to anyone affected by problem gambling, whether players themselves or their family members.

GamCare - the National Gambling Helpline, offering free advice, support and counselling.
BeGambleAware - independent information, advice and support for anyone worried about their gambling or someone else's.
GAMSTOP - the free self-exclusion scheme covering all gambling websites and apps licensed in Great Britain.
Gamblers Anonymous - peer support groups for people who want to stop gambling.

We display links to these organisations throughout our site and within your account area, and our customer support team can also provide these contact details whenever you need them.

Responsible Gaming and Our Bonuses

We design our promotions, including our welcome offer, our Casino&Friends Casino bonus range and our Daily Picks, with responsible gaming in mind. We do not offer a casino&friends no deposit bonus that encourages excessive play, and every casino&friends casino bonus, casino&friends free spins offer, casino&friends promo code and casino&friends bonus code is subject to clear wagering requirements and time limits explained in our bonus terms. We monitor accounts for irregular play patterns, and where we identify behaviour that suggests a bonus is being misused to disguise problem gambling, we may adjust or withdraw the associated offer in line with our terms and conditions.

We encourage every player to read our full bonus terms before opting into any promotion, and to remember that bonuses are intended to enhance a Casino&Friends slots or Casino&Friends live casino session responsibly, not to fund gambling beyond what you can afford.

Deposit and Withdrawal Awareness

We ask you to treat every casino&friends deposit as money you can genuinely afford to lose. Before you make a casino&friends deposit, we recommend reviewing your account limits and considering whether the amount fits comfortably within your personal budget. Equally, we encourage you to view a casino&friends withdrawal not simply as a way to fund further play elsewhere, but as an opportunity to bank your winnings and take a break if needed.

How We Support You Directly

Our customer support team is available via LiveChat, email and phone, and we are always ready to discuss responsible gaming options with you in confidence. If you have concerns about your own play, or about someone else's account activity, we ask that you contact us at support@casinoandfriends.com so we can discuss the tools available and, where appropriate, apply limits or exclusions to your account. For any data protection queries related to responsible gaming records, you can also reach our data protection officer at dpo@casinoandfriends.co.uk.

We remain committed to reviewing and improving our responsible gaming programme, and we welcome your feedback on how we can make Casino&Friends a safer environment for everyone who chooses to register and play with us.

Content updated: September 22, 2026